SHOPPING INFORMATION
I’m a new customer, why should I register with Gayways?Registering an account on our website will let us offer you an easy yet superior shopping experience. With your online account set up, you will be able to:
• Buy tools and machinery securely online at any time of the day or night!
• Track outstanding orders and browse your order history
• Store and update your personal details including multiple delivery addresses
• Save individual products or complete baskets until you’re ready to order
How long will delivery take?
Most orders will take 3-5 days. Most of our in stock items are next day delivery. Larger items or pre order items may take longer to to availability and size of the product. There will be times we the logistics of delivery is out of our control but in the hands of the Courier company we use.
What exactly happens after ordering?
Once a order has been confirmed, you will get a automated email providing you a status of your order. Any issues we have with the order we will email or call you to provide status. If there are any concerns of your order, you can get in touch with us by providing your order number.
Do I receive an invoice for my order?
Once we receive your confirmed order, you will in return get a email from us with a copy of your purchase invoice by email. If you need additional copy, yu can always email us and we can resend to you.
Why is my credit / debit card being rejected at the checkout?
Check whether you are entering your details as they appear on the card, and that your Verified by Visa or MasterCard SecureCode password is correct.
There are various other reasons why your card may be declined including:
• Lack of funds
• A temporary bank error
• Your card may not be authorized for use online
Unfortunately, we are unable to provide you with a specific reason and you will need to contact your card-issuing bank directly for more information.
If you continue to experience difficulties while ordering online, please call our sales team on 020 8908 4744 that will be available to take your order via phone.
If you would prefer to talk to someone, we’re only an email or phone call away!
PAYMENT INFORMATION
When the order payment is taken of my bank account?
Once your order is placed, payment will be taken in full. Once we receive a successful payment, we will then action the order.
Do you do split payment?
We have appointed payment systems where you can split your monthly payments into 3. Your contract will be legally binding with the payment provider once you place your order.
What should I do if I receive a damaged or wrong product?
If you receive a damaaged box or product, you must inform us by email. Additionally please provide us pictures to help support your claim. Once we receive the communication from you, we will then arrange a collection of the product for inspection. A replacement will be sent if avaialble. If you have ordered the wrong product, then please refer to our Terms & Conditions.
Can I change or cancel my order?
You can cancel your order anytime with us before the item has been sent by our couriers. Any special orders will incure a restocking fee. For more information, please refer to our Term & Conditions.
Can I track my order?
All orders placed will have a Tracking Code we will send to you. By providing us either your email or mobile number at CheckOut, we can use this to input into our Courier company, which in return will give you a live tracking status.